For your safety, we do not accept returns under any circumstances on goods, except in the case you received defective items. No exchange or refund on the goods you have your damaged, broken or deteriorated manipulation. Given the nature of the products we sell, there are too many chances they have been in contact with your mouth, your secretions, blood, vagina or anus. We understand this may seem inconvenient, but we are for YOUR protection. ALL our products are visually inspected and tested before being sent. So we have the assurance that the products shipped are fully functional. If you still feel you have received a defective product, please contact us within 3 days of receipt stating clearly what the problem is, and we'll show you how.